Profile:

• Location: USA (primary) + Canada & UK (secondary markets)

• AOV: $62

• Monthly support volume: ~23,000 tickets

• Support salary: $40/hr

Recheck Key Stats

Support:

• % of tickets handled by Recheck: 37%

• Time saved per order editing ticket: ~7 minutes

• Total time saved: 993 hours

• Monthly savings on support salary: $39,720

Order editing:

• 93% reduction in order editing related tickets. The rest either fall outside the editing window or the brand doesn’t offer the specific option.

• 42% of edits are for a mistake in address

• Order editing window is available for 2 hours. On average, customers finish editing their order within 18 minutes of placing the order.

• 18% reduction in order cancellations.

Upsells:

• Upsell revenue in last 30 days: $17,352

• Additional revenue per order edited: $2

Overall impact on business: $57,072 / month